227 Privacy Policy — Protection of Malaysian Users' Personal Information
This Privacy Policy explains how 227 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. By using the 227 platform, you agree to the terms set out in this policy.
1. What information do we collect from you?
The 227 platform collects various categories of information to ensure our services run smoothly and securely. The information collected includes:
- Account information: Full name, date of birth, email address, mobile number and encrypted password collected at registration.
- Identity verification information: A copy of your identity card or identification document submitted during the account verification process.
- Payment information: Local bank account numbers, e-wallet details and transaction records in MYR (RM). We do not store credit card information directly.
- Device and browser information: Your device type, operating system, IP address, browser type and session data while using the platform.
- Usage data: Betting records, game history, active session duration, pages visited and actions taken within the platform.
- Cookies and tracking technologies: Data from session cookies, preference cookies and usage analytics that help us understand platform usage patterns.
2. How is this information used?
All information collected by 227 is used solely for legitimate purposes directly related to platform operations, including:
- Processing account registrations and verifying user identity for compliance purposes;
- Processing deposits, withdrawals and financial transactions in MYR;
- Providing Sports Betting, table games, lottery and live match services;
- Sending account-related notifications, transaction updates and platform announcements;
- Detecting and preventing fraudulent activity or unauthorised use;
- Improving platform performance and user experience based on aggregated data analysis;
- Complying with applicable laws and regulations in Malaysia.
- 1. Information Collected
- 2. How We Use Your Information
- 3. Cookies & Tracking
- 4. Data Storage & Security
- 5. Sharing with Third Parties
- 6. User Rights & Policy Changes
3. Cookies and tracking technologies — how do they work?
The 227 platform uses cookies and similar tracking technologies to enhance the user experience and maintain login session security. There are three main types of cookies in use:
- Session cookies: Stored temporarily in your browser and deleted automatically when you close it. Used to maintain your login session and current game status.
- Preference cookies: Saving your language, region and display preferences so you don't have to reconfigure them on every visit.
- Analytics cookies: Collecting aggregated, anonymised usage data to help us understand which parts of the platform are most used and where improvements can be made.
You can manage or block cookies through your browser settings. Note that blocking session cookies may affect login functionality and overall platform performance.
4. Where is your data stored and how secure is it?
All 227 user data is stored on servers protected with industry-standard encryption. Access to personal data is strictly limited to authorised personnel and governed by rigorous access control protocols.
Security measures implemented include:
- Encryption of data in transit using transport layer security protocols;
- Encryption of stored data for sensitive information such as passwords and payment details;
- Continuous monitoring for unauthorised access and suspicious activity;
- Regular security audits to identify and address potential system vulnerabilities.
Account data that has been inactive for more than three years may be archived or deleted in accordance with 227's internal data retention policy and applicable legal requirements.
5. Is your information shared with third parties?
227 does not sell, rent, or commercialise users' personal information to any third party for marketing purposes. However, there are limited circumstances where data sharing may occur:
- Payment service providers: Transaction details required to process deposits and withdrawals in MYR are shared with approved financial institutions and payment providers. This sharing is solely to facilitate the transactions.
- Legal authorities: 227 will disclose user information to the relevant authorities when required to do so by court order, regulatory directive, or applicable Malaysian law.
- Technology partners: Technical service providers that assist with platform operations may have limited access to certain data within the scope of their service contracts, which bind them to strict confidentiality obligations.
In all instances of data sharing described above, 227 ensures that only the minimum necessary information is disclosed, and all recipients are bound by equivalent confidentiality and data security obligations.
6. Your rights as a user and how to contact us
You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to the 227 support team and will be processed within thirty business days.
If you find that any information in your account is inaccurate or outdated, you may update it through your account settings or contact our support team for prompt correction.
You may request deletion of your personal data by closing your account. Closure requests will be processed once all pending transactions have been settled. Certain data may be retained to satisfy legal or regulatory requirements.
Policy changes and how to contact us
227 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform improvements. Registered users will be notified of any material changes via in-platform notifications before the changes take effect.
For any enquiries regarding data privacy, access requests or complaints about how your information is handled, please contact the 227 support team by email: [email protected]. We aim to respond to all enquiries within a reasonable timeframe.
Have questions about how 227 handles your data?
Contact our support team or visit the FAQ page for more information on account privacy and security.
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